Responsible Gaming
at 399db — Your Safety Comes First
399db is committed to providing a safe, fair, and enjoyable gambling environment for every player in Bangladesh. Our responsible gaming framework puts practical tools, transparent policies, and dedicated support at your fingertips — because entertainment should always stay in control.
Playing Responsibly at 399db
At 399db, we believe that gambling is a form of entertainment — one that should remain enjoyable, voluntary, and firmly within your personal budget. As Bangladesh's premier online casino and sports betting platform, we understand that our players place their trust in us not just to deliver great games and cricket betting markets, but to genuinely look out for their wellbeing.
Responsible gaming is not a regulatory checkbox for 399db — it is a core operating principle embedded into every layer of our platform. From the moment you register your account to every deposit you make and every bet you place, our responsible gaming tools are available to help you stay in control of your gambling activity.
This page explains the responsible gaming tools available to 399db players, how to recognise the warning signs of problem gambling, and how to get support if gambling is no longer feeling like fun. If you feel that gambling has become a problem for you or someone you know, please contact our support team immediately — we are available 24 hours a day, seven days a week, including all public holidays.
399db is strictly for adults aged 21 years and above. We operate robust age verification checks at registration and reserve the right to request additional verification documents at any time. Underage gambling is illegal, harmful, and will not be tolerated on our platform under any circumstances.
Quick Reference
- Minimum age: 21 years
- Deposit limits available
- Loss limits available
- Session time limits available
- Cooling-off periods: 24h–30 days
- Self-exclusion: up to permanent
- 24/7 support: [email protected]
Responsible Gaming Tools at 399db
Every 399db player has access to a full suite of responsible gaming controls. These tools are free, immediate to activate, and designed to keep gambling a positive experience in your life.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your 399db account. Once your limit is reached, further deposits are blocked until the period resets. Limits can be reduced immediately but increases take 48 hours to take effect — giving you time to reconsider.
Loss Limits
Define the maximum amount you are comfortable losing within a set timeframe — daily, weekly, or monthly. Once your net losses reach that threshold, your account is automatically restricted from further wagering until the limit period expires. Your funds remain safe and accessible for withdrawal.
Session Time Limits
Set a maximum session duration so that your account automatically logs you out after a defined period of continuous play. You will receive an on-screen reminder when your session time is approaching its limit, allowing you to take a break and return refreshed.
Cooling-Off Period
If you feel you need a short break from gambling, you can activate a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period, you cannot log in, deposit, or wager on 399db. The period cannot be cancelled once activated, ensuring you get the break you need.
Self-Exclusion
For players who need a longer break, 399db offers formal self-exclusion for periods of 3 months, 6 months, 1 year, 5 years, or permanently. Self-exclusion is a serious tool — during the exclusion period your account is fully suspended, you cannot create new accounts, and 399db will not send you any marketing communications.
Reality Checks & Activity Reports
Enable periodic on-screen reality check pop-ups that remind you how long you have been playing and your net win/loss position during the current session. You can also request a full activity report from our support team at any time — a complete record of your deposits, withdrawals, and betting history on 399db.
Activating Your Responsible Gaming Controls
All responsible gaming tools on 399db are accessible directly through your account settings after login. You do not need to call anyone or wait for approval — most controls take effect instantly. Below is a step-by-step guide to activating each tool.
To set a deposit limit on your 399db account:
- Log in to your account and go to Account Settings.
- Select Responsible Gaming from the settings menu.
- Choose Deposit Limit and select daily, weekly, or monthly.
- Enter your preferred limit amount in BDT (Bangladeshi Taka).
- Confirm and save. The limit takes effect immediately.
Reducing a limit takes effect immediately. Increasing a limit requires a 48-hour cooling period before the new (higher) limit becomes active, giving you adequate time to reconsider the change.
To activate session time reminders and automatic logout:
- Navigate to Account Settings → Responsible Gaming.
- Select Session Time Limit.
- Choose a session duration: 30 minutes, 1 hour, 2 hours, or a custom value.
- Optionally, enable a pop-up reminder at 15 minutes before the limit is reached.
- Save your settings. The limit applies from the start of your next login session.
When your session limit is reached, you will see a summary of your session activity before being automatically logged out. You may log back in after a 15-minute mandatory break.
A cooling-off period temporarily suspends your account and cannot be reversed once activated:
- Go to Account Settings → Responsible Gaming → Cooling-Off Period.
- Select your preferred duration: 24 hours, 48 hours, 7 days, or 30 days.
- Read the confirmation message carefully, then confirm your choice.
- Your account is locked immediately. You will receive a confirmation email.
- Any pending withdrawals will be processed normally during the period.
Important: Once a cooling-off period is activated, it cannot be cancelled before expiry — not even by contacting support. This is by design, to ensure the tool provides genuine protection.
Self-exclusion is the strongest responsible gaming tool available on 399db:
- Navigate to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team directly at [email protected].
- Choose a self-exclusion period: 3 months, 6 months, 1 year, 5 years, or permanent.
- Confirm your request. Your account is suspended immediately upon confirmation.
- All marketing communications from 399db to you will cease immediately.
- You will not be able to create a new 399db account during your exclusion period.
If you choose permanent self-exclusion, your account will be closed and your data handled in accordance with our Privacy Policy. Any remaining account balance will be processed for withdrawal to your registered payment method (bKash, Nagad, Rocket, etc.) within 5–7 business days.
Warning Signs of Problem Gambling
Problem gambling can affect anyone, regardless of age, background, or income. Recognising the signs early is the first and most important step toward getting help. If any of the following apply to you, we strongly encourage you to use 399db's responsible gaming tools or reach out to our support team.
Continuing to gamble in an attempt to win back money you have already lost, often leading to larger bets and greater losses.
Spending far more time gambling than you originally intended, consistently missing the moment to stop.
Gambling is affecting your work, studies, family responsibilities, or social life in Dhaka, Chittagong, or wherever you are based.
Lying to family members or friends about how much you gamble or how much money you have won or lost.
Using money set aside for rent, food, bKash transfers, or other essential expenses to fund gambling activity.
Feeling irritable, anxious, or unable to relax when you are not gambling, or using gambling to escape stress or low mood.
Finding that you need to place progressively larger bets or deposit more frequently to experience the same level of excitement.
Having repeatedly tried to cut down or stop gambling without success, or feeling unable to control your gambling behaviour despite wanting to.
Are You Gambling Responsibly?
Take a moment to honestly reflect on the following questions. If you answer "yes" to two or more, we recommend reaching out to our support team or activating a responsible gaming tool on your account.
Think about whether your gambling budget comes from disposable income, or whether it encroaches on essential living costs.
Chasing losses is one of the earliest and most consistent indicators of gambling moving from entertainment to a problem behaviour.
Secrecy around gambling activity often signals an awareness that the amount of time or money being spent is disproportionate.
When gambling begins to have a tangible impact on your daily responsibilities or personal relationships, it is time to seek support.
Emotional dependence on gambling — using it to manage stress, anxiety, or boredom — is a strong sign that professional guidance may be beneficial.
Using borrowed funds or resorting to selling assets to support gambling activity is a clear indicator that urgent support is needed.
Get Help — We Are Here for You
If gambling is causing you distress, financial hardship, or relationship problems, please do not wait. Our support team is available around the clock, every day of the year — including Eid, Pohela Boishakh, Victory Day, and all other public holidays. Reach out and we will help you take back control.
This email address is displayed as plain text only. Please copy it manually into your email client. Our team typically responds within 1 hour for responsible gaming requests — day or night.
Keeping Minors Safe
399db operates a strict 21+ policy across all products — casino games, slots, cricket betting, live dealer tables, arcade games, and all other gambling services. We verify the age of every player at registration and conduct additional verification checks whenever we have reason to believe an account may be accessed by a minor.
If you share a device with younger family members in your household — whether in Dhaka, Sylhet, Rajshahi, or elsewhere in Bangladesh — we strongly recommend the following practical steps to prevent underage access to gambling content.
Practical Protection Steps
Use a Strong, Unique Password
Never share your 399db account credentials with anyone. Use a password that others in your household cannot guess.
Always Log Out After Each Session
Make it a habit to log out of your 399db account every time you finish a session, especially on shared or family devices.
Enable Parental Controls on Shared Devices
Use the built-in parental control features on your smartphone, tablet, or computer to restrict access to gambling websites for younger users.
Talk Openly About Responsible Gambling
Have honest conversations with family members about gambling, its risks, and why it is strictly an adult activity. Awareness is one of the most effective forms of protection.
Play Smart — Enjoy 399db Responsibly
Responsible gaming starts with awareness and the right tools. Set your limits, know the signs, and never hesitate to reach out. When you are ready to play, 399db has cricket betting, slots, arcade games, and live casino waiting for you — all in a safe and controlled environment.
For adults aged 21 and above only. Gambling involves financial risk. Please play responsibly.